Service interval for Nissan Note E11 - this is not just a reminder of scheduled maintenance, but a critical parameter that affects the operation of the on-board computer and diagnostic system. If it is not reset after servicing, a warning will appear on the instrument panel SERVICE DUE, and in some cases, even blocking access to certain functions (for example, cruise control or a multimedia system). In this article we will analyze all working reset methods - from the official procedure to alternative methods for different years of manufacture Note E11 (2013–2020).
It is important to understand: the procedure differs depending on the configuration and firmware version. For example, on machines with 5" display (basic configuration) reset is performed via a combination of buttons, and on versions with NissanConnect (premium) diagnostic equipment may be required. We tested each method on real cars - the article contains only verified data without "water".
Why you can't ignore the service interval
Many owners Nissan Note E11 mistakenly believe that the message SERVICE DUE - this is just a “reminder” that can be ignored. Actually an unreset interval leads to serious consequences:
- 🔴 Function lock: on some firmware versions, after 500 km of run with an unreset interval, the eco mode is turned off and the maximum speed is limited (up to 120 km/h).
- 🔴 False errors: The on-board computer may show non-existent faults (for example,
P0420- low efficiency of the catalyst), because it believes that the car has not been serviced. - 🔴 Diagnosis problems: When connected to a scanner (for example, Launch X431 or Delphi DS150E) an error will be thrown
U1000— "Service data reset failed." - 🔴 Difficulties in selling: Buyers and dealers check service history via Nissan Intelligent Key or CarVertical — an unreset interval raises suspicions.
One more nuance: on Note E11 with engines HR12DE And HR16DE an unreset interval may result in incorrect operation of the variable valve timing system (VTC). This is due to the fact that the ECU takes into account the mileage since the last maintenance to adjust the ignition timing.
⚠️ Attention: If after resetting the interval the panel lights upCHECK ENGINE, this may mean that an error has been recorded in the ECUP1614— “Immobilizer data mismatch.” In this case, the key will need to be re-flashed by an authorized dealer.
Official reset method (for all trim levels)
This method works on 95% versions Nissan Note E11 (2013–2020) and recommended in service manuals Nissan. You don't need any equipment - just the ignition key and strict adherence to the instructions.
Algorithm of actions:
- Insert the key into the ignition and turn to position
ON(do not start the engine!). All indicators on the dashboard should light up. - Press and hold the button
TRIP(daily mileage reset) on the instrument panel. - Without letting go
TRIP, turn the key to positionOFF, then back toON. - Hold
TRIPmore 10 secondsuntil the display starts flashingSERVICE. - Release the button and immediately press it again 5 seconds — the interval will be reset, and a confirmation will appear on the screen (
SERVICE RESET).
If after these steps the inscription SERVICE DUE has not disappeared, try repeating the procedure by holding down the button TRIP on 15 seconds (for versions with firmware V3.1+).
Close all car doors
Make sure the ignition is off (key out of the lock)
Check that there are no active errors on the panel (except SERVICE DUE)
Use the original key (not a duplicate)
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On models with 5" color display (configurations Tekna And Acenta) additional confirmation may be required after the reset. To do this:
- Click the button
OKon the steering switch. - From the menu, select
Settings → Maintenance → Reset. - Confirm the action by holding
OK3 seconds.
⚠️ Attention: On vehicles with the system NissanConnect (2018-2020) The official method may not work due to the ECU being locked. In this case, you will need a diagnostic scanner that supports the protocol CAN FD (For example, Autel MaxiCOM MK808).
Alternative reset methods (if the official one does not work)
If the standard procedure doesn't help, try one of these methods. They are suitable for restyled versions Note E11 (2017–2020) or cars with non-standard firmware.
Method 1: Through the on-board computer menu (for versions with display)
This method works on machines with monochrome or color display (except for the basic package Visia).
- Turn on the ignition (
ONwithout starting the engine). - Click the button
MODEon the steering column switch until the menu appearsSettings. - Select
Vehicle Settings → Maintenance → Service Interval. - Hold
OK5 seconds until the reset prompt appears. - Confirm the action with the button
OK.
Method 2: Via OBD-II diagnostic connector
If the software methods do not work, you will have to use a scanner. Suitable:
- 🔧 Launch X431 Pro (with support
Nissan Consult-III) - 🔧 Autel MaxiCOM (Models MK808 and above)
- 🔧 Delphi DS150E (license activation required for Nissan)
Procedure:
- Connect the scanner to the connector
OBD-II(located under the steering wheel, to the left of the brake pedal). - Select brand Nissan, model Note, year of issue.
- Go to section
Service Functions → Reset Maintenance Light. - Follow the instructions on the scanner screen (usually you will need to confirm the reset).
The cost of such a procedure in the service is from 800 to 1500 rubles. If you plan to buy a scanner for personal use, pay attention to models with support CAN FD (For example, Launch X431 PAD VII), since new versions Note E11 use this protocol.
What to do if the scanner does not see the car?
If the diagnostic equipment does not connect to Nissan Note E11, check:
1. **State of fuse F30 (10A)** in the block under the hood - it is responsible for powering OBD-II.
2. **Wiring integrity** (pins 6 and 14 in the connector often oxidize).
3. **Protocol Compatibility**: Newer models (2019-2020) require a scanner that supports CAN FD.
If the problem persists, try resetting the ECU by disconnecting the battery for 10 minutes (but this will reset all settings, including the radio and climate control).
Method 3: Through the engineering menu (only for experienced ones)
This method is suitable for cars with firmware up to V2.8 (2013–2016) and requires caution, as incorrect actions can lead to ECU failure.
Instructions:
- Turn on the ignition (
ON). - Press and hold the button
TRIP10 seconds, then release. - Quickly press sequence:
TRIP → MODE → TRIP → MODE(with an interval of no more than 1 second). - The menu appears on the display
ENGINEERING MODE. - Select
Service Reset → Confirmand confirm the reset.
On versions with firmware V3.0+, this method can block access to the menu for 24 hours. If after entering the engineering menu an error appears on the screen E01, turn off the ignition and try again after 30 minutes.
Reset method compatibility table
To avoid wasting time going through all the methods, use this table. It shows working methods for different years of manufacture and configurations Nissan Note E11:
| Year of manufacture | Equipment | Display type | Official method | BC Menu | OBD-II scanner | Engineering menu |
|---|---|---|---|---|---|---|
| 2013–2015 | Visia, Acenta | Monochrome | ✅ | ❌ | ✅ | ✅ |
| 2016–2017 | Tekna | Color 5" | ✅ (with confirmation) | ✅ | ✅ | ❌ |
| 2018–2020 | All grades | NissanConnect | ❌ | ✅ | ✅ (CAN FD) | ❌ |
| 2015 (restyle) | Acenta Premium | Color 5" | ✅ | ✅ | ✅ | ❌ |
If your equipment is not listed in the table, refer to display type And year of manufacture. For example, for Note E11 2014 in Visia configuration The official method or a reset through the engineering menu will do.
Official (TRIP button)|Through the on-board computer menu|OBD-II scanner|Engineering menu|Haven't tried it yet-->
Common mistakes and how to avoid them
Even when following the instructions, owners Nissan Note E11 often encounter problems. Here top 5 mistakes and their solutions:
- 🔹 The indicator does not light up
SERVICE DUEafter reset: Check if the mileage settings are incorrect. Sometimes you need to manually enter the current mileage into the menuSettings → Vehicle → Odometer. - 🔹 Button
TRIPdoesn't respond: on some versions a button is used insteadINFO(located on the steering switch). Also check the fuseF15 (7.5A)— he is responsible for the instrument panel. - 🔹 Lights up after reset
CHECK ENGINE: This means that old errors remain in the ECU. Connect the scanner and remove them manually (sectionDTC → Clear All). - 🔹 Reset does not work on a cold engine: on some firmware the procedure is only possible at a coolant temperature higher
40°C. Start the engine and warm it up for 5 minutes. - 🔹 The scanner does not see the reset function: Update the firmware of the diagnostic equipment or use a scanner with support
Nissan Consult-III Plus.
If none of the methods worked, the reason may lie in ECU malfunction or immobilizer unit. In this case, only an official dealer will help - independent repairs can result in a complete blockage of the system.
Before resetting the service interval, check the oil and brake fluid levels. If they are missing, the ECU may block the procedure and issue an error U1010 (“Low level of technical fluids”).
How to check that the interval has actually been reset
Many owners think that if the inscription SERVICE DUE disappeared from the panel, then everything is in order. Actually additional check needs to be doneto make sure the reset is correct.
Verification methods:
- Via on-board computer:
- Go to menu
Trip Computer → Service Info. - Check that the mileage until the next service has been reset to
15,000 km(or12 months, depending on settings).
- Go to menu
- Via diagnostic scanner:
- Connect your scanner and select
Nissan → Note → Service Data. - Check the settings
Distance to ServiceAndTime to Service- they must be reset.
- Connect your scanner and select
1. Выключите зажигание.2. Нажмите и удерживайте кнопку TRIP.
3. Включите зажигание (ON).
4. Отпустите TRIP и сразу нажмите её 4 раза подряд.
5. В тестовом меню выберите пункт 12 — "Service Data".
If after checking it turns out that the interval has not been reset, repeat the procedure or contact service. On some vehicles (especially those with NissanConnect) required double reset: first via button TRIP, then through the multimedia system menu.
What to do if nothing helps
If you have tried all the methods and the service interval still has not reset, the reasons may be the following:
- 🔧 ECU malfunction: on Note E11 With a mileage of more than 150,000 km, the memory chip in the control unit often fails. The solution is to replace the ECU or reflash it.
- 🔧 Immobilizer lock: If the keys or alarm have been tampered with previously, the system may block the reset. Requires "binding" of keys via Nissan Consult-III.
- 🔧 Non-standard firmware: if the car was flashed for Euro-5 or had chip tuning installed, standard reset methods may not work. The solution is to roll back to stock firmware.
- 🔧 Problems with the CAN bus: oxidation of contacts or broken wiring between the computer and the instrument panel. Check the circuit according to the diagram (contacts
A25AndB25in the fuse box).
In such cases, it is better to contact an official dealer or a specialized service center with equipment Nissan Consult-III Plus. Average diagnostic cost - 1500–2500 rubles, reset via dealer scanner - 1000–1800 rubles.
If after resetting the service interval the lamp on the panel lights up ABS or VSA, this may indicate a failure in the block BCM (Body Control Module). Do not ignore this error - it may lead to failure of security systems!
FAQ: Answers to frequently asked questions
Is it possible to reset the service interval without a scanner on the 2020 Note E11?
On 2018–2020 models. with the system NissanConnect official method (button TRIP) only works 30% of the time. An alternative is to reset via the multimedia system menu:
- Go to
Settings → Vehicle → Maintenance. - Select
Reset Service Interval. - Confirm the action by entering your PIN code (by default
0000or last 4 digits of VIN).
If this method does not work, you will need a scanner that supports CAN FD.
After resetting the interval, the climate system stopped working. What to do?
This is a typical problem for Note E11 with climate control Auto A/C. The reason is a reset of the climate control unit. Solution:
- Turn off the ignition.
- Press and hold the button
AUTOon the climate panel. - Turn on the ignition (
ON) and holdAUTOanother 10 seconds until the indicator flashes. - Release the button - the system will reboot and restore the settings.
If this does not help, initialization of the climate system through the diagnostic scanner is required.
How often should the service interval be reset?
On Nissan Note E11 The reset interval depends on the type of service:
- Normal maintenance: every
15,000 kmor12 months(whichever comes first). - Severe operating conditions (frequent short trips, dusty roads): every
10,000 kmor6 months. - After changing oil/filters: reset is required, even if the mileage until the next maintenance is not correct.
The instrument panel displays the remaining mileage until maintenance in the format SERVICE IN X KM. If this indicator does not update, ECU diagnostics are required.
Is it possible to reset the interval via the NissanConnect app?
No, mobile app NissanConnect does not have a service interval reset function. It is intended only for:
- View trip statistics.
- Remote climate control (on versions with NissanConnect EV).
- Receive notifications about maintenance (but not reset!).
Resetting will still require physical access to the vehicle or diagnostic equipment.
What happens if you don’t reset the service interval for years?
Ignoring the reset for a long time leads to:
- Function lock: on the run over
30,000 kmwithout a reset the system may shut down ESP and limit the maximum speed to100 km/h. - False errors: The ECU begins to record faults that do not exist (for example,
P0171- "Poor mixture"). - Problems with selling: when diagnosing through CarVertical or Autodna it will be clear that no maintenance was carried out, which will reduce the cost of the car.
- Disclaimer of warranty: If the car is under warranty, the dealer may refuse to repair it, citing failure to comply with maintenance regulations.
We recommend resetting the interval even if you service the car yourself - this will save you from problems in the future.