Touchpad (touchpad) on laptops Asus - one of the most vulnerable components that can fail at the most inopportune moment. You turn on the device, but the cursor does not respond to touch, gestures are not recognized, or the touchpad is not detected by the system at all. The reasons for this problem are varied: from a banal malfunction of the drivers to physical damage to the cable or controller chip.

In this article we will look at all possible methods of diagnosing and troubleshooting, starting with the simplest actions (reboot, turning on/off the device) and ending with complex technical manipulations (reinstalling the OS, checking the hardware). We will pay special attention to models Asus ZenBook, VivoBook, ROG Strix And TUF Gaming, where problems with the touchpad occur most often due to the specific design.

Before taking your laptop to a service center, try to independently identify the cause of the breakdown - in 80% of cases the problem is solved using software methods without disassembling the case. And if you have already tried to do something, but without success, our step by step guide will help you systematize your actions and not miss important details.

1. Checking basic settings: is the touchpad enabled?

The first thing to do is make sure that the touchpad isn't accidentally disabled. On laptops Asus There are several ways to deactivate the touchpad, and users often find that it stops working after pressing hotkeys or updating the system.

On most models the combination Fn + F9 (or Fn + F7 on some series) is responsible for enabling/disabling the touchpad. Click it and check if the reaction appears. If the keys don't work, try an alternative method:

  • 🔍 Go to Windows Settings → Devices → Touchpad.
  • 🔄 Make sure the “Enable Touchpad” slider is in position "On".
  • ⚙️ If the option is unavailable (grayed), this may indicate a lack of drivers.

On some models Asus ROG (For example, Zephyrus G14 or Strix Scar) the touchpad is disabled automatically when a mouse is connected. To fix this, go to Control Panel → Mouse → ELAN Device Settings (or Synaptics) and uncheck the box "Disable touchpad when connecting a USB mouse".

⚠️ Attention: If in Device Manager the touchpad is displayed with an exclamation mark, do not rush to update the drivers - first try rolling back the system to the previous restore point. This often helps with crashes after Windows updates.

2. Diagnostics via Device Manager

If the touchpad does not respond to settings, the next step is to check its status in Device Manager. To do this:

  1. Click Win + X and select "Device Manager".
  2. Expand section "Mice and other pointing devices".
  3. Find a device named ELAN, Synaptics, ASUS Precision TouchPad or similar.

Possible scenarios:

Symptom Reason Solution
The device is marked with a yellow exclamation mark Driver conflict or lack thereof Update/reinstall the driver (see section 3)
Touchpad is not listed Hardware failure or shutdown in BIOS Check BIOS (section 4) or disassemble the laptop
The device appears normally, but does not work Service or software failure Restart the service TabletInputService (section 5)

If the touchpad is not listed, but you are sure it is physically working, try update hardware configuration:

  1. B Device Manager right-click on the computer name.
  2. Select "Update configuration".
  3. Restart your laptop.
📊 What Asus laptop do you have?
  • ZenBook
  • VivoBook
  • ROG Strix/TUF
  • Other brand
  • I don't know the model

3. Update or reinstall drivers

About 60% of problems with the touchpad on Asus associated with drivers. The manufacturer regularly releases updates for touch panels, especially after major Windows updates. To update the driver:

  • 🔗 Download the latest version from Asus official website, indicating the exact laptop model.
  • 📁 Select a section «Touchpad» or «Driver & Tools» → «Mouse/Keyboard».
  • 🔄 Install the driver and reboot the device.

If the update doesn't help, try complete reinstallation:

  1. B Device Manager find the touchpad, right-click and select "Remove device".
  2. Check the box "Uninstall driver programs for this device" (if it appears).
  3. Restart your laptop - Windows will try to install the driver automatically.

For models with touchpad ELAN (For example, Asus VivoBook S14) may be required manual installation via Device Manager:

  1. Download the driver and unpack the archive.
  2. B Device Manager click "Update driver" → "Search for drivers on this computer".
  3. Specify the path to the unpacked folder and follow the instructions.
⚠️ Attention: Never install drivers from third party sites (such as DriverPack Solution). They may contain malware or incompatible versions that will permanently damage the touchpad.

☑️ Preparing to update drivers

Done: 0 / 4

4. Checking BIOS/UEFI settings

If the touchpad is not detected by the system at all, the reason may lie in a disabled controller in the BIOS. This is true for laptops Asus, where after a factory reset or firmware update, some devices are deactivated.

To enter the BIOS:

  1. Restart your laptop and immediately press F2 (or Del on some models).
  2. Go to section «Advanced» → «Internal Pointing Device».
  3. Make sure the setting is set to «Enabled».
  4. Save changes (F10) and reboot.

On laptops Asus ROG (For example, Strix G15) the path may differ: Advanced → System Configuration → Touchpad.

If there is no option for touchpad in the BIOS, this could mean:

  • 🔧 Hardware malfunction (damaged cable or controller).
  • 🔄 Reset BIOS to factory settings (click F9 → «Load Default Settings»).
What should I do if I can’t enter the BIOS?

If the laptop does not respond to F2/Del, try: 1) Disable fast boot in Windows (Settings → System → Power → Advanced settings → Select what the power button does → Change unavailable options → Uncheck “Enable Fast Startup”); 2) Use the method via Shift + Reboot in the Start menu.

5. Restart services and reset Windows settings

Sometimes the touchpad stops working due to a failure in the system services responsible for processing input. The most common reason is service TabletInputService (or Touch Keyboard and Handwriting Panel Service), which can be stopped.

To restart it:

  1. Click Win + R, enter services.msc and press Enter.
  2. Find a service "Touch Keyboard and Handwriting Panel Service".
  3. Right click → "Restart".
  4. Make sure startup type is set to "Automatic".

If this doesn't help, try reset Windows to factory settings (without deleting files):

  1. Go to Settings → Update & Security → Recovery.
  2. Select "Return the computer to its original state" → "Keep my files".
  3. Follow the instructions (the process will take 30-60 minutes).

Critical Information: On Asus laptops with Windows 10/11 pre-installed, a factory reset will often restore the original touchpad drivers, even if they have been removed or corrupted.

6. Hardware diagnostics: loop and controller

If you have tried all software methods and the touchpad still does not work, the problem is most likely physical damage. On laptops Asus Most often they fail:

  • 🔌 Touchpad cable - a thin cable connecting the panel to the motherboard. It may fray or oxidize.
  • 🔧 Touchpad controller - a microcircuit on the motherboard responsible for signal processing.
  • 💧 Liquid ingress — even a small amount of moisture can cause corrosion of the contacts.

For diagnostics:

  1. Turn off the laptop and disconnect the battery.
  2. Remove the bottom cover (on most models Asus it is secured with screws using a Phillips head screwdriver).
  3. Locate the touchpad cable (usually located under the keyboard or next to the battery) and check it for integrity.
  4. Disconnect and reconnect the cable - sometimes the contact disappears due to oxidation.

If the cable is damaged, you can replace it yourself (cost - from 300 to 1000 rubles, depending on the model). To do this:

  • 🛒 Buy an original cable (indicate the exact laptop model, for example, Asus X556UQK).
  • 🔧 Carefully disconnect the old cable and connect the new one, following the polarity.
  • ⚠️ Don't force it - the connectors on the motherboard are fragile!
⚠️ Attention: If, after disassembling the laptop, you find swollen capacitors or traces of burning on the motherboard, it is better to entrust further repairs to a service center. Soldering yourself without experience can lead to complete failure of the device.
💡

Before disassembling your laptop, take a photo of the location of all the screws and cables - this will help you put it back together correctly. Use a plastic spatula to avoid damaging the latches.

7. Alternative solutions: external mouse and specialized software

If you were unable to restore the touchpad operation, but you need your laptop urgently, use temporary solutions:

  • 🖱️ Connect external mouse (USB or Bluetooth).
  • 📱 Use smartphone as a touchpad through apps like Unified Remote or Remote Mouse.
  • 🎮 For gaming laptops Asus ROG will do gamepad with XInput support.

If the touchpad works but is delayed or does not recognize gestures, try specialized software:

  • TouchFreeze — disables the touchpad when typing.
  • ELAN Smart-Pad — advanced settings for ELAN touchpads.
  • Synaptics Gesture Suite — for Synaptics panels (for example, on Asus ZenBook Flip).

For models with support Windows Precision Touchpad (For example, Asus VivoBook Pro) you can enable additional gestures:

  1. Go to Settings → Devices → Touchpad.
  2. Enable options "Two finger scrolling", "Scaling" And "Switching between windows".
💡

If the touchpad only partially works (for example, it does not recognize touches, but the cursor moves), the problem may be that the touch layer is worn out. In this case, only replacing the panel will help.

FAQ: Frequently asked questions about the touchpad not working on Asus

🔹 Why did the touchpad stop working after a Windows update?

Windows updates often reset or corrupt touchpad drivers. Try:

  1. Roll back the system to a previous version (Settings → Update & Security → Recovery).
  2. Install the driver manually from the Asus website (see section 3).

If the problem persists, wait for a patch from Microsoft or roll back to a stable build of Windows.

🔹 The touchpad works, but the cursor jumps or moves jerkily. What to do?

This is a common problem with touchpads ELAN on laptops Asus. Solutions:

  • Disable the option "Humidity Sensitivity" in the touchpad settings.
  • Update the driver to the latest version (even if the system says it is current).
  • Check whether foreign objects (dust, greasy marks on the panel) are interfering with operation.

If the problem persists, try disabling power saving for USB devices in Device Manager.

🔹 Is it possible to fix the touchpad yourself if it is physically broken?

Depends on the nature of the failure:

  • Plume — you can replace it yourself (the cost of the part is 300–1000 ₽).
  • Touchpad - requires soldering, it is better to contact the service.
  • Controller on motherboard — repairs are only possible at a service center.

To disassemble the laptop you will need: a Phillips screwdriver, a plastic spatula and an antistatic wrist strap (so as not to damage the microcircuits).

🔹 After replacing the cable, the touchpad still does not work. What's the matter?

Possible reasons:

  1. Poor quality or non-original cable (check compatibility with your laptop model).
  2. Damage to the connector on the motherboard (needs repair with soldering).
  3. Incorrect connection (polarity reversed or cable not fully inserted).

Try connecting the old cable - if it works, the problem is in the new part.

🔹 How to enable the touchpad if the hot keys (Fn + F9) do not work?

Alternative ways:

  • Via Windows Settings → Devices → Touchpad.
  • Via Device Manager (turn on the device if it is disabled).
  • Install the utility Asus Smart Gesture (download from the official website).

If the keys Fn do not work at all, update the keyboard driver or check the BIOS settings.